This can be solved by a number of means. We recommend you take all of the following steps.
1. Reach out via our messaging service.
2. Reach out via e-mail which you should have received from the store after purchasing.
3. Reach out on FaceBook and Instagram
4. If all of the above fails and you haven't heard back. Please get in touch with us and we will try on your behalf.
Worst case scenario, you can lodge a dispute with PayPal or Stripe. However, we do not suggest you do that until all of the above has failed.