There are some circumstances where this may not apply to a product you have purchased, there maybe a lead time to create the item for you or there maybe a further waiting list for the item. Please look at the details of each product you purchase to ensure you are fully aware of shipping times.
It is recommended that you review each stores own policies and understand their shipping times, prior to purchase. Our Makers are advised to keep in contact with you regarding your orders and also we recommend they ship all orders with tracking.
In the event you have an issue regarding a particular order, you may reach out to us and we will attempt to contact the Maker on your behalf to follow it up.
In the unfortunate event we cannot make contact with the Maker and we do not hear within a reasonable time frame. We suggest you file a dispute with PayPal/Stripe or your credit card provider.