In the event you have a dispute raised from a client via Stripe. We suggest you follow their recommended steps.
Please read their Disputes Overview by Stripe.
We strongly suggest you follow this step by step to rectify the matter with the customer.
Again, similar to PayPal. Simple communication goes a long way and more often than not a speedy resolution can be met.
We suggest you reach out via our Messaging service to fix the matter with your buyers.